Reference

How 599jili Handles Your Personal Information

This Privacy Policy tells you exactly what data 599jili collects when you open an account, make a deposit via GCash, Maya, or InstaPay, and use our mobile lobby — and how we protect it.

Account data protectionGCash, Maya, InstaPay payment privacyMobile session securityYour right to access or delete dataClear contact path for privacy requests
599jili How 599jili Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Security and Your Rights

We use SSL encryption on every page and every transaction, so data in transit — including InstaPay withdrawal requests and Maya deposit confirmations — stays private. Account access requires your registered mobile number plus a one-time PIN sent to that number, which means even if someone knows your password, they cannot log in without your device. We review access logs regularly and flag sessions that originate from unfamiliar locations or devices.

SSL Encryption

Every page on 599jili runs over SSL. Your account data, wallet links and session tokens are encrypted in transit so they cannot be intercepted between your phone and our servers.

OTP Account Access

Logging in requires a one-time PIN sent to your registered number. This blocks unauthorised access even when credentials are compromised, keeping your GCash-linked wallet details safe.

Data Retention Policy

We keep your data while your account is active and for a post-closure period required by applicable regulations in the Philippines. Once that period ends, your identifiable data is deleted or anonymised.

Right to Access and Delete

You can request a full copy of the personal data we hold on you, or ask us to delete it. Submit the request through live chat or email and we will verify your identity before proceeding.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about your data, want to correct something on your account, or need to submit a deletion request, our support team handles privacy matters through the channels below. Response times depend on the nature of your request — simple corrections are usually resolved within one business day, while full data-access or deletion requests may take longer depending on verification steps.

Team online

Live Chat

Open the chat window from any page on 599jili. Describe your privacy concern and our team will log it immediately and follow up with next steps.

Email Support

Send your data request or privacy question to our support email address listed in your account settings. Include your registered mobile number for faster matching.

Account Settings

Minor data corrections — like updating your contact number linked to your GCash or Maya wallet — can be handled directly inside your account profile page.

Common Questions About Your Privacy on 599jili

These are the privacy questions we get asked most often. If your question is not here, reach us through live chat or email and we will respond with a clear, specific answer.

We collect your name, mobile number and email address at registration. We also record the device and browser you use so we can spot unusual login attempts on your account.

No. We record transaction reference numbers for reconciliation purposes only. Your full GCash or Maya credentials stay within those apps and are never stored on our system.

We share data only with payment processors handling your GCash, Maya or InstaPay transactions, and only to complete those transactions. They are contractually restricted from using your data for anything else.

We hold your data for a post-closure retention period required under applicable regulations in the Philippines. Once that period ends, identifiable data is deleted or anonymised.

Yes. Submit a data-access request through live chat or email support. We will verify your identity first, then provide a copy of the personal data we hold in a readable format.

Contact us via live chat or email and ask for a deletion request. We verify your identity, process the request, and confirm once your identifiable data has been removed or anonymised.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.